Refund and Returns Policy

I gladly accept returns and cancellations: I don’t accept exchanges.

Please contact me within: 7 days of delivery. Request a cancellation within: 12 hours of purchase.

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items must be returned within: 30 days of delivery. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

The following items cannot be returned or refunded.

  • Custom or personalised orders
  • Digital downloads
  • Sale items cannot be refunded

Partial refunds are granted when:

  • the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • the item is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, or have questions related to refunds & returns, please contact us at {rensfibreart@gmail.com}.